How can we help?

Email [email protected] for Akdly setup, order automation, billing or privacy support. Support is available in English and Arabic.

للمساعدة في الربط أو الفلو أو الباقات أو الخصوصية، تواصل معنا على الإيميل الموضح. يمكنك الكتابة بالعربية أو الإنجليزية.

Include these details

• Your store domain and the screen where the issue occurred.
• The time of the issue and the error message, with customer details removed.
• What you expected to happen.

Never email passwords, access tokens, WhatsApp QR codes, or customer phone numbers and addresses. We do not need your Shopify password.

Getting started

1. Open Akdly inside Shopify Admin and connect your store WhatsApp phone.
2. Customize the COD message, choices and follow-up.
3. Preview the flow, then publish it when the connection and plan are ready.

Billing

Choose Free, Starter, Growth or Scale from the Shopify-hosted plan page in Plan & usage. Free includes 30 accepted outbound messages for 30 days from activation, once per Shopify store. It does not renew and never converts automatically to a paid plan. Reinstalling or choosing Free again does not reset its count or expiry. New messages stop when Free expires or its messages run out; continuing requires the owner to approve a paid plan.

Starter is USD 5 for 1,000 messages, Growth is USD 20 for 5,000 messages, and Scale is USD 35 for 10,000 messages per month. All four plans have the same app features. Development stores may show a $0 test price on a paid plan; this does not turn that plan into Free. New messages stop at the quota. Retries of the same message and customer button clicks do not add units; an outgoing reply or result message counts when accepted.

WhatsApp connection

Connect your store's WhatsApp account by scanning a QR code. In Akdly, open WhatsApp and choose Connect WhatsApp. On your phone, open WhatsApp > Linked devices > Link a device, then scan the code. Wait for Connected in Akdly before activating your flow.